Terms of Service

Last updated: 10 September 2026 · Level10ai, LLC

These Terms of Service ("Terms") govern your access to and use of Level10ai's products and services, being Level10ai Advisor and everything it includes — the Knowledge Monetization Lab™ Self Evaluation, Industry Research, and the advisors and tools inside the product (collectively, "Services"). By purchasing or using any Level10ai product, you agree to these Terms.

1. Products, Pricing and Billing

Level10ai sells one thing: a subscription.

What the subscription includes. Every advisor and tool in the product, including the Knowledge Monetization Lab™ Self Evaluation and Industry Research reports. Neither is sold separately and neither carries a further charge. Industry Research is limited to ten reports per calendar month, which resets on the 1st; the Self Evaluation has no limit. Follow-up questions about a report you have already run are unlimited and do not count against the ten. Finished reports and saved work remain available to reopen and download for as long as you have an account with us.

Report credits bought before 10 September 2026. Industry Research reports were previously sold on their own, at $19.99 for one or $49.99 for three, and some accounts still hold unspent credits from those purchases. Those credits do not expire and remain redeemable. A subscriber does not spend them: while your subscription is active, reports are drawn from the subscription and your credits stay untouched.

2. Free Trial

Level10ai Advisor includes a 30-day free trial for new subscribers. No charge is made during the trial period. If you cancel before the trial ends, you will not be charged. One free trial per account. Everything the subscription includes is available during the trial, so the Self Evaluation and Industry Research can both be used before any charge is made.

3. Cancellation

You may cancel your subscription at any time through your Stripe billing portal. A link to your billing portal is included in your subscription confirmation email. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused time within a billing period.

4. Refunds

Advisor. Cancel any time before your trial ends and you are not charged at all. After that, cancellation stops future billing rather than refunding the current month.

Report credits bought before 10 September 2026. A credit that has been spent — meaning a report was researched and produced for you — is non-refundable, because the work was delivered on the spot. Unspent credits are refundable: write to us and we will refund them at the per-report price you paid.

Anything that goes wrong. If you are charged in error, or a technical failure stops you getting what you paid for, contact dave@level10ai.ai within 7 days of the charge and we will put it right.

5. Access and Use

Upon purchase, you are granted a non-transferable, non-exclusive license to access and use the purchased product for your personal or internal business use. You may not resell, sublicense, or redistribute any Level10ai product or output without written permission.

6. AI-Generated Content

Level10ai products are built on Claude, the AI model made by Anthropic. Your evaluations, reports, roadmaps, posts and Advisor answers are generated by that model rather than written by a person. Under Anthropic's commercial API terms, content submitted through the API is not used to train its models.

AI output can be wrong. We design the products to be accurate, and Industry Research reports are researched against live sources and cite them so you can check the claims yourself. Even so, an AI model can state something incorrectly, misread a source, miss recent changes, or present an out-of-date figure with confidence. Anything that matters — a number you will budget against, a regulation you will rely on, a legal or tax position, a date or a deadline — should be verified against the cited source or with a qualified professional before you act on it.

All output is provided for informational and planning purposes only. Level10ai does not guarantee specific income results and makes no warranty that following any recommendation will produce a particular outcome. You are responsible for evaluating and acting on any AI-generated content.

7. Not Professional Advice

Level10ai is not a law firm, an accounting firm, a tax adviser, or a licensed financial adviser, and using it does not create a professional relationship of any kind.

Some of our advisors discuss subjects that sit close to regulated advice — entity structure and formation, tax set-asides and filing obligations, contracts, pricing, insurance and business finance. That material is general information, not advice about your specific circumstances, and it cannot account for facts we do not have. It is not a substitute for a qualified attorney, accountant, tax professional or financial adviser in your own jurisdiction, and you should consult one before making a decision with legal, tax or financial consequences.

8. Service Provided "As Is"

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that any AI-generated content will be accurate or complete.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms limits any right you have under consumer law that cannot be limited by agreement.

9. Intellectual Property

Knowledge Monetization Lab™ is a trademark of Level10ai, LLC. All platform content, design, code, and AI prompts are the copyrighted property of Level10ai, LLC. Copyright protects that material -- the words, the reports, the code and the design -- rather than the name itself, which is protected as a trademark.

What you may do with what we produce for you. Your evaluation responses, your reports and your roadmaps are your own, and you may use them for any purpose of your own, including commercially. What you may not do is resell or redistribute the tools themselves, reproduce the questions, the scoring methodology or the report format, or reverse-engineer how any of it works.

10. Limitation of Liability

To the maximum extent permitted by law, Level10ai's liability to you for any claim arising from use of the Services is limited to the amount you paid for the product in the 12 months preceding the claim. Level10ai is not liable for any indirect, incidental, or consequential damages.

11. Privacy

Your evaluation responses and account information are used to deliver your purchased product. We do not sell your personal data, and there is no analytics or advertising tracking anywhere on the site. Email addresses collected at purchase are used to deliver your product and may be used to send product updates, and you may unsubscribe at any time.

How this works in detail — what is collected, where it is stored, which service providers handle it, and how to get a copy of your data or have it deleted — is set out in our Privacy Policy, which forms part of these Terms.

12. Changes to Terms

Level10ai may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms. We will notify subscribers of material changes by email.

13. Contact

For questions about these Terms, please contact: dave@level10ai.ai

Level10ai, LLC
14900 Conference Center Drive, Suite 200
Chantilly, VA 20151
United States

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